Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at www.buildyourownbrews.com. If you have any questions, please contact us at buildyourownbrews@gmail.com.

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.

Pick Up (free)

USPS (we charge $10.00 + $1.00 for each individual item purchased). We typically utilize Priority Rate mail.

Order Processing Time

Orders are processed within two business days of receipt and dispatched by the second or third day. All order placed during the weekend or on a public holiday will be sent on the following business day. We aim to get your order to you as quick as possible.

Delivery Address and P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We can ship to P.O. Boxes via the USPS shipping option.

International Orders

We do not ship internationally, we apologize for the inconvenience.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase, please read our Return Policy for detailed information about our processes.

Return Policy

All sales are final. We accept returns or exchanges for product that was damaged in transit or if the incorrect item was shipped to you.

Refunds and Exchanges: To be eligible for a refund or exchange, you must first email within 30 days of the order date. Upon receipt of your email we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement is not available, we will refund the price of goods.

Your satisfaction is our number one priority. Please let us know how we are doing so we can improve.